Returns & Refunds

Last updated: September 11, 2026

ResetNew LLC wants you to be satisfied with your order. This policy explains how returns and refunds work for purchases made on resetnew.com.

Eligibility: Unopened items may be returned within 30 days of delivery if unused and in the original packaging. Email us before you ship anything back so we can issue a return authorization.

Non-returnable items: For hygiene and safety reasons, opened intimate products, wash, oil, candles, and similar personal-care items that have been used cannot be resold and are not returnable, except when we shipped the wrong item or the item arrived damaged or defective.

How to start a return: Email support@resetnew.com with your order number, the item(s), and the reason. We will confirm next steps. Do not return products without authorization.

Refunds: Approved refunds are issued to the original payment method after we receive and inspect the return. Processing typically completes within 5–10 business days after we receive the package; your bank may take additional time to post the credit.

Exchanges: We do not offer direct exchanges. Return the eligible item for a refund and place a new order if you prefer a different product.

Damaged or wrong items: Contact us within 7 days of delivery with photos. We will arrange a replacement or refund.

Questions: support@resetnew.com · +1 (307) 677-9437 · ResetNew LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States